CAN I SET UP AN ACCOUNT?

We are more than happy to set up business accounts subject to the usual credit checks and your acceptance of our standard Account Terms & Conditions. Please telephone or e-mail us for an application form and a copy of our Account & Hire T&Cs.

WILL I DEFINITELY RECEIVE THE VEHICLE I HAVE ENQUIRED ABOUT?

WHAT TIME OF THE DAY CAN I COLLECT / DROP OFF THE CAR?

EVision’s standard opening hours are as follows:
Mon – Fri: 0800 – 1800 hrs.
Saturday and Sunday: Out of hours (Appointment Only) Fees Apply.

If you would like to collect/drop off a car outside of these hours there will be a £25+VAT charge.

Any hires made through EVision are based on a 24 hour period. If you’re unsure of times, or would like to enquire about hire times prior to booking, please give the team a call on 01634 914063. 

WILL I INCUR A LATE RETURN PENALTY IF THE CAR IS RETURNED LATE?

Unfortunately we would be required to charge a late return fee if a vehicle is returned after the stated time of the hire. 

You will need to calculate and plan your charging route with as much care as you plan your road route before you set off. Chargers may be broken or not in use, and you could find yourself trapped or stuck with a slow charger and not be able to get the car back within the hire period and incur the late return penalty.

We always recommend choosing a charging area where there is more than one charging venue, so you have 2 additional places to try. Familiarise yourself with the ZapMap app a few days before you travel. It will take time to understand the meaning and significance of the icons and their relationship to the car you hire and your journey. 

DO YOU ACCEPT CREDIT CARDS?

We accept all major credit cards underwritten by MasterCard and Visa, but with apologies we do not take American Express or Diners Club cards.

IS THERE A MILEAGE LIMIT?

*All Hires: Fair Usage Policy applies. See Terms & Conditions.

Electric vehicle hires for less than 12 months benefit from 150 miles usage per day.

Rentals of 12 months + are subject to 10,000 miles per annum / pro rata.

ARE THERE ANY OTHER CHARGES IN ADDITION TO EVISION ELECTRIC VEHICLES BASIC SELF-DRIVE HIRE RATES?

There will be a charge for us to deliver &/or collect your hire vehicle if you cannot collect or return your EV.

Other charges may apply if you have any special requirements but these are discretionary and, wherever possible, we shall do our utmost either to waive these or keep them to an absolute minimum.

Should a customer wish to cancel their hire, we are happy to accommodate this prior to the booking day, however there is a cancellation fee applied. See Terms and Conditions for further details.

HOW LONG DO I NEED TO HAVE HELD MY DRIVING LICENCE?

5 years if hiring a Tesla, Jaguar I-Pace, Porsche Taycan, Audi e-tron, Polestar 2, Mercedes EQC and EQV or any of our electric vans including the Vauxhall Vivaro-e and Renault Kangoo. 

3 years if hiring a Renault ZOE, BMW i3, Hyundai Ioniq 5, Kia E-Niro, Kia EV6, Kia Soul EV, Vauxhall Corsa-e, Vauxhall Mokka-e, Volkswagen ID.3 or Volkswagen ID.4.

WHERE CAN I HIRE AN ELECTRIC CAR FROM?

Here at EVision Electric Vehicles we hire out a large range of electric vehicles. We have various location points across the UK.

HOW MUCH DEPOSIT WILL I NEED TO PAY?

We require a £2000 refundable damage deposit prior to any hire using our EVision insurance. The return of deposit will be made approximately 7 – 10 days after the hire terminates. This is subject to the car being returned in a satisfactory condition.

In the event that your own insurance is being used, we will require a deposit between £500 and £2000 Please see individual car pages for more information. Again, this is subject to the car being returned in a satisfactory condition.

I HAVE PENALTY POINTS ON MY DRIVING LICENCE. CAN I STILL SELF-DRIVE HIRE AN EV FROM EVISION ELECTRIC VEHICLES?

It may be possible, depending upon how many points you have and what you accrued them for. Please call our team and we will do our level best to find a way to accommodate you.

HOW OLD DO I NEED TO BE TO SELF-DRIVE HIRE A CAR FROM EVISION ELECTRIC VEHICLES?

The minimum age requirements will be shown on each individual car page. Please refer to these for more information.

I AM A DRIVER BETWEEN THE AGE OF 25 AND 30, CAN I HIRE A TESLA / I-PACE / E-TRON / PORSCHE TAYCAN?

This may be a possibility, please contact the team to enquire.

CAN I EXTEND MY SELF-DRIVE HIRE TERM?

We usually keep a couple of vehicles in reserve to cover this eventuality, to avoid disappointing our other clients.

In the event that you should need to extend your hire, or find yourself unable to return your EV when due, please contact our team as soon as possible by calling the number given above or by emailing us.

Please also be aware that this will incur additional charges.

CAN I PARK MY OWN CAR AT YOUR OFFICES?

Yes you may. Please note, however, that you leave your vehicle at our premises at your own risk and we cannot accept any responsibility for its safe-keeping; nor can we accept liability for any damage it may sustain whilst left in our car park.

WHAT DOCUMENTS DO I NEED FOR HIRING AN ELECTRIC VEHICLE FROM EVISION?

When hiring a car from EVision Electric Vehicles, we will require 3 things from you: 

1. A Bank Statement and Utility Bill dated within 3 months of the start date of your hire, showing your full name and address.
2. Your vehicle licence check code, generated via the DVLA website
3. A photocopy of your driving licence 

I DO NOT HAVE A BRITISH DRIVING LICENCE, WHAT DO I DO?

If you do not hold a British Driving Licence, we will require a photocopy of the front and back of your driving licence and a licence check form completed. This document will be sent by the team when your booking is being processed). This information will then be sent to your insurance company for approval that you’re eligible for our Self Drive Insurance.

I WANT TO HIRE A CAR AND TAKE IT ABROAD, IS THIS POSSIBLE?

Yes, providing the country is not sanctioned.

EVision’s Self Drive insurance only covers countries abroad that are in Europe.

All  standard procedure checks will need to be carried out and we will need to approve your details with our insurer before proceeding. There will be an additional charge when taking the vehicle abroad, whether on EVision’s insurance of your own. Please contact us for more information. 

WHEN WILL I RECEIVE MY DEPOSIT?

If you have any other questions that we haven’t covered, please do not contact us at: mail@evisionevs.co.uk